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Social CRM


Novedades 24-Feb-2011 11:36:55




1 OP:3333

Guide to Understanding Social CRM
http://www.chessmediagroup.com/wp-content/uploads/resource/95dd4dd11f5def709a3683f4efd97d26.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Social Business Consultancy | Social CRM and Enter



2 OP:3334

An Introduction to Social CRM for the Travel Industry
http://www.chessmediagroup.com/wp-content/uploads/resource/8590de8b68836f42c0f1bed782ae8f5f.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Social Business Consultancy | Social CRM and Enter



3 OP:3336

Social CRM Comes of Age
http://www.oracle.com/us/products/applications/siebel/036062.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Oracle | Hardware and Software, Engineered to Work



4 OP:3337

Oracle Social CRM Applications Data Sheet
http://www.oracle.com/us/products/applications/056870.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Oracle | Hardware and Software, Engineered to Work



5 OP:3338

Leveraging the Power of Social Media
http://www.oracle.com/us/products/applications/siebel/032362.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Oracle | Hardware and Software, Engineered to Work



6 OP:3340

APLICACIONES ORACLE SOCIAL CRM
http://www.cuore.es/otros/congresos/xxaniversario/fmw/Oracle_Social_CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CUORE – Círculo de Usuarios Oracle de Espa&



7 OP:3342

Magic Quadrant for Social CRM
http://www.lithium.com/pdfs/whitepapers/Gartner-MQ-Social-CRM-t4OR7RhY.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Lithium Technologies – The Leading Provider of Soc



8 OP:3343

40% 82% 5pt
http://www.lithium.com/pdfs/casestudies/Lithium-Redfin-Case-Study.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Lithium Technologies – The Leading Provider of Soc



9 OP:3345

ACT! by Sage and Social CRM – Part 1
http://download.act.com/act2010/docs/act!_and_social_crm_whitepaper_-_part_1_-_guide_to_social_media.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Lithium Technologies – The Leading Provider of Soc



10 OP:3346

ACT! by Sage 2010 and Social CRM – Part 2
http://download.act.com/act2010/docs/act!_and_social_crm_wp_part_2.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Lithium Technologies – The Leading Provider of Soc



11 OP:3348

Infosys Social CRM for Tomorrows Enterprises
http://www.infosys.com/crm/offerings/Documents/social-CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Infosys – Business Consulting | IT Services | Outs



12 OP:3350

CATEGORY: SOCIAL CRM
http://www.sncr.org/wp-content/uploads/2009/11/SOCIALCRM09ENTRIES_ar.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Society for New Communications Research



13 OP:3352

Social CRM 9 21 10 [Read-Only]
http://www.nvtc.org/documents/committees/socialmedia/SocialCRM92110.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Northern Virginia Technology Council



14 OP:3354

Social CRM: Building and Extending Customer Loyalty in an …
http://www.cognizant.com/OurApproach/Social-CRM-Customer-Loyalty.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Cognizant | Consulting, Application, IT Infrastruc



15 OP:3355

Social CRM and Home Lending
http://www.cognizant.com/InsightsWhitepapers/Social-CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Cognizant | Consulting, Application, IT Infrastruc



16 OP:3359

Social CRM: The New Rules of Relationship Management
http://trackvia.hivelive.com/files/whitepapers/Social-CRM-White-Paper.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Customer Experience Management – CX | RightNow



17 OP:3360

Social CRM: The New Frontier of Marketing, Sales and Service
https://microsite.accenture.com/SocialCRM/Documents/Social_CRM_Accenture%2520PointOfView.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Fotos Acceder Fotos Acceder Fotos Acceder DESCRIPC



18 OP:3362

JitterJam Features Summary – JitterJam – Social CRM
http://www.jitterjam.com/downloads/JitterJam-Features-Brochure.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: JitterJam Social CRM



19 OP:3363

JitterJam Named ZDNet Company to Watch – JitterJam Social CRM
http://www.jitterjam.com/downloads/JitterJamZDNetCRMWatchlistPR.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: JitterJam Social CRM



20 OP:3365

Oracle Announces New Mobile CRM and Social CRM Enhancements for …
http://www.rothoffconsulting.com/combined/files/Mobile%2520CRM%2520and%2520Social%2520CRM%2520Enhancements.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: JitterJam Social CRM



21 OP:3367

Strategy for Social CRM White Paper
http://www.collectiveintellect.com/blog/wp-content/uploads/2010/07/Collective-Intellect-Strategy-for-SCRM-White-Paper-2010-06-30-Final.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Social Media Analytics | Social CRM Tools | Collec



22 OP:3369

Consumer Electronics Pioneer Successfully Implements Social CRM
http://www.outstart.com/Collateral/Documents/English-US/CS-SBS-Consumer-Electronics-092109.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: LCMS, Learning Systems, and Social Business Softwa



23 OP:3371

Social CRM: CRM 2.0 and Virtual Community
http://www.deenote.nl/presentaties/14.45u%2520Itzik%2520Amiel%2520-%2520WebTure%2520Group.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Deenote – Bureau voor grafische vormgeving en webd



24 OP:3373

Download PDF File – Social CRM How Companies Can Link into the …
http://www.booz.com/media/uploads/BoozCo-Social-CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Booz & Company – A global management consultin



25 OP:3375

Irregular Community Discovery for Social CRM in Cloud Computing
http://www.springerlink.com/index/hkj864302k1125u2.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Welcome to SpringerLink



26 OP:3376

conceptual model for acceptance of social CRM systems based on a …
http://www.springerlink.com/index/N2757882602U6637.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Welcome to SpringerLink



27 OP:3378

Understanding and Harnessing the Power of Social CRM
http://www.intelestream.net/en/whitepapers/SocialCRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Intelestream – CRM consulting, hosting, CRM altern



28 OP:3380

Ways to Improve Your Business Through Social CRM
http://www.teradatamagazine.com/uploadedFiles/TDMO/v10n03/Articles/PDFs/5-Ways-to-Improve-Your-Business-Through-Social-CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Teradata Magazine Online | Features



29 OP:3381

Integrating the social media channel enables CRM to paint a more …
http://www.teradatamagazine.com/uploadedFiles/TDMO/v10n03/Articles/PDFs/Expand-the-Spectrum.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Teradata Magazine Online | Features



30 OP:3383

Oracle CRM and Social Networking – Reseller News > Oracle previews …
http://www.ndevr.com.au/assets/documents/News/oraclepreviewssocialcrm.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Ndevr – Oracle JDEdwards & E-Business Suite ER



31 OP:3385

CRM and Social Networking:
http://www.microsoft.com.tr/dynamics/CRM_Social_Networks_Marketing.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Microsoft Corporation: Türkiye



32 OP:3387

Change the game with a Social CRM designed specifically for …
http://d1gpa8xrqbwpiz.cloudfront.net/Avature-CRM-English-PDF_d5201c84.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Microsoft Corporation: Türkiye



33 OP:3389

CRM Social ® Aplicando los principios de
http://www.socinfo.es/contenido/revistas/pdf61oct09/p23amvos.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Socinfo SL



34 OP:3391

CRM Moves from Elite to Everyman
http://www.organic.com/Assets/whitepaper_social_crm_20100312123657.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Organic Inc. – Error



35 OP:3393

Social CRM Tools For Salesforce.Com Installation Guide
http://s3.amazonaws.com/service-push.com/Installation%2520Guide%2520Full.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Amazon Simple Storage Service (Amazon S3)



36 OP:3395

The Top 5 Technology Trends to Disrupt CRM Architectures and …
http://www.gartner.com/it/content/1322300/1322319/april_7_top_5_technology_trends_to_disrupt_crm_ethompson.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Technology Research & Business Leader Insight | Ga



37 OP:3396

Trends in Social Software and the Gartner 2010 Externally Facing …
http://www.gartner.com/it/content/1409700/1409713/august_18_trends_in_ss_jmann.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Technology Research & Business Leader Insight | Ga



38 OP:3398

Social Conventions Infiltrating Enterprise Applications: Oracle …
http://www.cio-leader.com/idc-social-crmod.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CIO Leadership – Advancing the Business of IT



39 OP:3399

RESEARCH NOTE THE FUTURE OF ENTERPRISE APPLICATIONS: A CLOSER LOOK …
http://www.cio-leader.com/nucleus-h101.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CIO Leadership – Advancing the Business of IT



40 OP:3401

Gabriel Bestard-Ribas CRM BRAND MANAGER de DANONE
http://www.asociacionmkt.es/Biblioteca/29/Almuerzo-Coloquio_27112010.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Asociación de Marketing de España



41 OP:3403

Oracle Data Sheet
http://www.biztech.com/Oracle_Library/Oracle_Social_CRM_Product_Data_Sheets/Oracle_Social_CRM_Sales_Campaigns_Data_Sheet.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: http://www.biztech.com Oracle Data Sheet



42 OP:3405

Deloitte SOQ CRM 2009
http://www.crmassociation.nl/upload/documenten/Deloitte%2520Social%2520CRM%2520v1%25200.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Welkom bij Platform Klantgericht Ondernemen – CRM



43 OP:3407

Talent Acquisition Using Social CRM
http://www.avaturecrm.com/Talent%2520Acquisition%2520Using%2520Social%2520CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CRM + Web 2.0 = Avature CRM | Human Capital Manage



44 OP:3409

2010: Hacia el CRM Social REALTECH ESPAÑA
http://www.sap.com/spain/about/events/2010_17_03/7_Presentacion_Realtech__Integracion_SAP_CRM_con_web_2_0.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: SAP – Business Management Software Solutions Appli



45 OP:3411

Oracle Social Crm pdf | Download Free Oracle Social Crm Ebook
http://www.terapdf.com/oracle-social-crm.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: teraPDF.com – Search and download free ebooks, doc



46 OP:3413

Customer Service Meets Social CRM – Point One Media
http://pointonemedia.com/app/portal/mm/customerservice-meets-social-crm.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Point One Media



47 OP:3418

crm 2011_Maquetación 1
http://www.iir-cit.com/images/CC0126CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CIT 2011



48 OP:3419

expociturg_Maquetación 1
http://www.iir-cit.com/images/expocit.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CIT 2011



49 OP:3421

Seminar Series Madrid March 21-22, 2011
http://www.bptpartners.com/pdfs/Madrid2011Brochure.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Home | BPT Partners



50 OP:3423

Buzzient Enterprise Social Media Integration and for Customer …
http://beta.buzzient.com/joomla/images/buzzient/Buzzient_CRM_DataSheet.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Home | BPT Partners



51 OP:3424

Buzzient Enterprise Social Media Integration Oracle CRM On Demand …
http://beta.buzzient.com/joomla/images/buzzient/buzzient_brochure_oracle_crm_on_demand_sep10.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Home | BPT Partners



52 OP:3426

Social Models put Multi-Channel Service back in the Spotlight
http://www.rightnow.com/files/whitepapers/Social-Models-Put-Multi-Channel-Back-Spotlight-White-Paper.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Customer Experience Management – CX | RightNow



53 OP:3428

Bank 2.0 – Social CRM und Finanzberatung im Einfluss von Web 2.0
http://www-05.ibm.com/at/symposium/pdf/40_i_Bank_2.0.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: IBM – United States



54 OP:3430

Group CRM: a New Telecom CRM Framework from Social Network Perspective
http://www.dcs.bbk.ac.uk/~dell/cnikm09/proceedings/p3.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Computer Science and Information Systems Birkbeck



55 OP:3432

Product Overview Slide Deck
http://www.cisco.com/web/about/ac78/docs/Social_Media_and_Customer_Care.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Cisco Systems, Inc



56 OP:3434

PIIGIIMJ
http://www.iabspain.net/wholesocial/programa_wholesocial.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: |- Interactive Advertising Bureau -|- IAB Spain -|



57 OP:3436

Parrot: Join the Conversation
http://www.webfortis.com/downloads/pdf/Webfortis-DS-Parrot1.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Webfortis – Microsoft Dynamics CRM Solutions



58 OP:3438

Social Business Media
http://ibermatica-elearning.com/hcm/doc/socialbusinessmedia.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Webfortis – Microsoft Dynamics CRM Solutions



59 OP:3440

La Sexta edición del Congreso de Call Center y CRM tiene como …
http://contactcenters.files.wordpress.com/2010/08/carpeta-institucional-2010-asistentes.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Contact Centers Press



60 OP:3442

Social Networking in the Enterprise
http://www.techexecs.net/slides/CRMinaSocialNetworkingWorld-Atl.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: TechExecs Network :: Business is Better with IT.



61 OP:3444

Social Media in Companies The online relationship with the market
http://www.deloitte.com/assets/Dcom-Brazil/Local%2520Assets/Documents/Estudos%2520e%2520pesquisas/Midias%2520Sociais%2520_apresentacao_ingles.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Deloitte | Audit, Consulting, Financial Advisory,



62 OP:3446

Using CRM to Coordinate Cases Across Social Service Agencies
http://download.microsoft.com/download/b/b/8/bb851e1d-e3b3-459d-87e2-e3a12c194467/HealthandSocSrvs-UsingCRMtoCoordinateCases_WhitePaper.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Microsoft Download Center



63 OP:3448

Primer Congreso internacional de CRM México 2007
http://www.mundo-contact.com/revistas/mundocontact/images/revista41/primercongresonacional.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Mundo Contact | El Primer Portal en Tecnolog&iacut



64 OP:3450

Gartner – CRM – Trends 2009
http://www.amdocscrp.com/cmsummit/downloads/Gartner%2520-%2520CRM%2520-%2520Trends%25202009.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Amdocs Customer Reference Program



65 OP:3452

Engage with the World of Social Media Marketing
http://www.socialmedia-forum.com/europe/images/stories/design/smwf-europe-brochure1.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Social Media WF – Marketing, & Digital, Search



66 OP:3454

CS0319_CRMAnalitico:Maquetación 1.qxd
http://www.leadingnewthinking.com/files/CS0319.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Portada | La Comunidad Publicitaria



67 OP:3458

CRM trends and tips for 2010: Doing more with less
http://viewer.media.bitpipe.com/1033409397_523/1291242505_651/IBM_sCRM_SO032092_E-Book_111910.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: AGPM



68 OP:3460

Experto en Social Media Marketing
http://www.foroeuropeo.com/docs/SocialMM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Foro Europeo Escuela de Negocios de Navarra



69 OP:3462

The Power of Open Customer Analytics – Business Intelligence …
http://www.jaspersoft.com/sites/default/files/jw-presentations/JW11_SugarCRM_Power%2520of%2520Open%2520Customer%2520Analytics_ClintOram.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Business Intelligence Software – Jaspersoft



70 OP:3464

Microsoft Canada and The Rotman School of Management, University …
http://www.rotmancrm.com/pdf/Rotman_Microsoft_CRM_FINAL_July5.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Social CRM | Rotman School of Management



71 OP:3466

The Value of a Social Relationship
http://www2.fanscape.com/fanscape/Fanscape_Whitepaper_SocialRelationshipValue.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Refresh



72 OP:3468

AMDOCS SOCIAL MEDIA SOLUTIONS
http://www.amdocs.com/Documents/Amdocs-Social-Media-Solution-Data-Sheet.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Error



73 OP:3470

DESCRIPCIÓN DE LAS ACTIVIDADES – DESCRIPCIÓN DETALLADA DE LAS …
http://www.ifema.es/web/ferias/simonetwork/2010/pdf/DESCRIPCIoN_ACTIVIDADES.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Feria de Madrid, Ferias y Exposiciones, Recinto fe



74 OP:3472

The Future of CRM: personal, social, smarter
http://www.ebusinesscluster.com/media_lib/Event_Presentations/Network_Hippo__Social,_Personal,_Smarter.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Feria de Madrid, Ferias y Exposiciones, Recinto fe



75 OP:3474

SOCIAL MEDIA
http://www.theidmi.com/Social-Media-Marketing-2.0.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Digital Marketing Institute India | Digital Market



76 OP:3476

Leveraging Social Media Technology to Increase Sales Productivity …
http://trianzblog.com/wordpress/wp-content/uploads/2010/03/Leveraging-Social-Media-Technology-to-Increase-Sales-Productivity.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Welcome to Trianz Blog



77 OP:3478

CRM Media Kit 2010_c7
http://www.destinationcrm.com/About/download/Edit_Cal_CRMMediaKit2010_Oct09.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: destinationCRM.com – The leading resource for Cust



78 OP:3480

Web 2.0 y CRM 2.0 – http://www.unlar.com.ar
http://www.unlar.com.ar/ponencias_6eir/CRM%25202.0%2520y%2520Web%25202.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Catedras U.N.LaR . net



79 OP:3484

Sage MAS 90 and MAS 200 Newsletter (Sept – REDW – MAS 90 …
http://www.redw.com/images/uploads/REDW_MAS90_News_Issue5_10.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: REDW



80 OP:3486

Social Marketing und CRM: Von sozialen Netzwerken und …
http://www.sas.com/offices/europe/germany/events/ci10forum/downloads/CIForum_Social_Marketing_und_CRM.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: SAS | Business Analytics and Business Intelligence



81 OP:3488

Research Magic Quadrant for CRM Multichannel Campaign Management
http://lp.unica.com/assets/pdfs/100513_Gartner_CRM%2520Multichannel%2520Campaign%2520Management%2520MQ.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Landing Page Builder



82 OP:3490

Lithium and Salesforce.com
http://cloudsquads.com/downloads/CloudSquads_Salesforce_overview.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Cloudsquads



83 OP:3492

Put the power of the cloud in your crm
http://msmy.earth9.com/events/Introducing%2520Microsoft%2520Dynamics%2520CRM%2520Online_Steve%2520Helvie.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Cloudsquads



84 OP:3494

SOCIAL MEDIA MEGA TRENDS
http://www.mymarketingthatworksforyou.com/Reports/Social_Media_Megatrends.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Marketing That Works For You – Home



85 OP:3496

Shoutlet Overview
http://www.shoutlet.com/static/pdf/ShoutletOverview_v10.03.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: home | Shoutlet



86 OP:3498

Editorial Calendar 2011
http://crm.enterpriseinnovation.net/repository/crm/crm_calendar_2011.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Customer Relationship Management, Call Center &amp



87 OP:3500

The Definitive Guide to B2B Social Media
http://www.webguild.org/events/socialmedia/socialmediastrategy.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: WebGuild



88 OP:3502

TFMA Ticket CA.indd
http://www.t-f-m.co.uk/files/tfma_ticket_ca_final.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Welcome to Technology For Marketing & Advertising



89 OP:3504

Social Media Stakeholders in a Medium-Large Company: Traditional …
http://lauralippay.com/Social-Media-Stakeholders.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: lip service. laura lippay.



90 OP:3506

INSIGHT In Anticipation of Impending IDC Survey Work: Integrating …
http://www.stream.com/media/8414/idcsurvey.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: Default | Stream Global Services



91 OP:3508

Crowdsourcing Customer Service
http://www.crowdengineering.com/docs/Brochure_Crowd4care.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: CrowdEngineering – Crowdsourcing Customer Service



92 OP:3510

The E-Novation Project: E-Marketing 2.0 and Beyond
http://anzmac2010.org/proceedings/pdf/anzmac10Final00480.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: ANZMAC Annual Conference 2010, Christchurch, New Z



93 OP:3512

Welcome To: 7 Types of Social Media Data
http://www.netbase.com/pdf/netbase_7_types_of_data.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: NetBase – Smarter, Faster, Cheaper Consumer Insigh



94 OP:3514

Meaningful Use Site Brings Healthcare Community Together
http://assets1.csc.com/de/downloads/CSC_WORLD_Winter_2010_meaningful_use.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: NetBase – Smarter, Faster, Cheaper Consumer Insigh



95 OP:3516

INFORMATION TECHNOLOGY WORKSHOP
http://www.ncea-online.org/NCEA_2010_IT_Registration.pdf
DC.date: Alta: 24-Feb-2011

Recolectado en: Google pdf &tbs=rcnt “social CRM”
Pertenece a: North Central Electric Association




2 Respuestas a “Social CRM

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